Frequently Asked Questions and Answers

  1. Why is Fiber better than my current DSL or Cable service? +
  2. How can I get Fiber service / Where is the Fiber service? +
  3. How long does it take to get Fiber service? +
  4. Does the city charge anything for using the Fiber? +
  5. Do you offer On Demand TV Programs and Movies? +
  6. What equipment is required to use the Fiber? +
  7. Do I have to provide my own router? +
  8. What if I have a security system with monitoring? +
  9. Do I need a Static IP address? +
  10. Can I keep my existing phone number? +
  11. Does your phone service come with long distance? +
  12. Is your Internet service unlimited? +
  13. Is there an installation fee? +
  14. What speed is required to stream video? +
  15. What if I want to change products after I have the service? +
  16. Is an electronic program guide (EPG) available to see current and future TV programming? +
  17. Where can I find Gamewood's Acceptable Use Policy (AUP)? +
  18. What is Gamewood's Cable TV Service Provider for Watch TV Everywhere (TVE)? +
  19. Can I get notifications for upcoming maintenance events that may affect my services? +